MUV is a leading company in the field of human remains repatriation services. We offer a membership to guarantee the transfer of the policyholder’s body from the United States back to Mexico or Latin America in the event of death.

To purchase our membership, you must be between 18 and 65 years of age.

The enrollment process involves visiting our website to obtain detailed information about the plans and benefits, completing the registration with your personal information and required documentation, making the corresponding payment, and receiving membership confirmation.

By purchasing our membership, you will have the peace of mind that your body will be repatriated from the United States back to Mexico or Latin America after your passing. In addition, we provide advice and support throughout the entire repatriation process. Most importantly, you prevent your loved ones from facing unexpected costs, as we cover all necessary expenses and manage the required paperwork.

Our membership includes three categories of services:

• Consultation/Advisory: We provide personalized support 24 hours a day, 7 days a week. We assist with legal and certified paperwork and are with you every step of the way.

• Logistics: We take care of the retrieval and care of the body, cosmetic preparation and embalming, and transfers from any location within the United States to Mexico or Latin America.

• Burial/Internment: We facilitate the conditions for the service and burial/interment, considering the policyholder’s or their family’s customs and traditions.

You can find a detailed description of the services on our website: [Link to Website Section]

The costs for a MUV membership are as follows:

• United States to Mexico: $349 USD + Taxes

• United States to Latin America: $349 USD + Taxes

* The fees are annual and paid in a single installment.

Yes, anyone, regardless of their immigration status, is entitled to the benefits when they purchase our membership.

The membership can be purchased by the policyholder themselves if they are between 18 and 65 years old and currently reside or plan to live in the United States. It can also be purchased by a family member or friends, regardless of where they reside. In other words, anyone close to the policyholder can purchase the membership on their behalf.e.

The MUV membership offers coverage for various causes of death, provided the policyholder is between 18 and 70 years old at the time of passing. However, it is important to mention that there are certain restrictions related to the consumption of alcohol and drugs due to legal and safety considerations during the repatriation process.

After purchasing the membership, notify at least 3 family members and friends so they know what to do in the event of your passing. It is important to share your certificate details and the website with them so they are familiar with all the details.

You can purchase the membership easily and simply through our website. You will only need to provide your basic personal information and complete the payment on the same portal.

It is not possible to purchase the membership through the call center. You must do so through our online portal.

Our service covers transfers from the United States to Mexico or Latin America.

If you decide to cancel your membership, you will lose all benefits. We recommend contacting our customer service team through the website or the call center to understand the specific details and possible implications.

Yes, you can purchase the membership even if you do not live in the United States or Canada but travel there frequently. It is designed to provide coverage in the event of passing during your travels, covering the necessary expenses and procedures. This way, you will be protected and count on the benefits of the membership in the event of death.

De acuerdo con tu instrucción de omitir la mención a Canadá en el contexto de los traslados y mantener un tono profesional, aquí tienes la traducción detallada y estructurada por categorías:

Consultation/Assistance

• 24/7 Call Center with service in Spanish and English (365 days a year).

• Our team will be available at all times to provide support throughout the entire process.

• Legal procedures and management between the two countries.

• Assistance with obtaining the death certificate.

Logistics

• Retrieval of the body at the place of death.

• Cosmetic preparation and embalming.

• Custody/Safekeeping of the body.

• Transfers from any location within the United States to Mexico or Latin America.

• Ground transportation within the destination locality.

Burial/Internment

• Basic casket or urn for the deposit of ashes.

• Support for the wake/viewing.

• Arrangement of the mass (if required).

• Floral arrangement.

• Burial/Internment in a grave owned by the family member responsible for the service.

• Cremation if required.

The membership is valid for one year starting from the contract issuance date.

As the expiration date approaches, we will send you a reminder and will proceed to automatically renew your membership, provided the payment has been successfully processed. You also have the option to schedule automatic renewal at the time of the initial contract, thus guaranteeing the continuous validity of your membership. In all cases, you will receive a copy of the contract.

You can use the membership starting from the moment you receive your certificate.

No, the membership is individual and non-transferable. It is necessary to provide the user’s real information when generating the contract, and it is important that your family members are informed so they know you have the benefits of the MUV membership and can contact us in the event of your passing.

Yes, when purchasing through our portal, you will only need to provide the real information of the user and the contact person, in addition to completing the corresponding payment.

Individual and non-transferable.

It is not possible to choose the services included within the purchased plan.

It is not possible. To obtain the benefits of our membership, it must be purchased for a living person.

No, MUV is available only to Mexican or Latin American citizens. The service will be provided if the passing occurs within U.S. territory, and the body is repatriated to any location in Mexico or Latin America.

We will not be able to provide you with the service if the policyholder’s information does not match the information of the deceased person reported.

No, in addition to the proof of payment, it is necessary to continue with the process by registering your complete personal information to obtain the certificate that confirms your membership subscription.

Yes, upon finalizing the enrollment process, you will receive confirmation via email and you will be able to download a proof of purchase that confirms your membership. It is important that you save this proof, as it will be necessary to access the services included in your membership.